Mô tả công việc
Context & Environment
Are the position's contacts internal or external? Internal & external ☒ / Internal ☐ / External ☐
What types of contacts are associated with the position?
- All employees in MS Vietnam or Internal: Lubricant sales, CA, HR
- Regional and global teams at TotalEnergies: APME, Lub BU, LPG, HSE
- Distributors, customers
- Contractors & Suppliers
What is the framework for the position's reflections?
- Creation of new solutions to problems encountered
- Branch/company-wide transformation
- Transformation at entity level
- Implement instructions by optimizing processes
- Strict implementation of instructions
Does the position operate in a specific market (regulated, competitive, etc.)?
- Total transforms to TotalEnergies as a board of Energy company.
- The ambition is end of year 2030, we complete the roadmap to build B2C up to contribute 50% to TotalEnergies volume, by value for quality reason to believe and competitive product range.
- In both B2B and B2C, TEMV's ambition to grow lubricants as a core business, in addition to it is new product portfolios and new business to fit into the GLOBAL Zero Carbon Roadmap.
Activities
Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs, sex, sexual orientation, and family/parental status. We believe Diversity makes us better.
Key Activities:
A. Technical
- Online Technical Support: Provides product recommendations to enquiries from ASM/KAM, DSR/DLEs and customers.
- Product Developments: Carry out TotalEnergies and competitors trial test, testimonials with current products, new products.
- Technical Support:
- Lubrication survey to implement TotalEnergies Lubricants, Lubrication Audits to identify improvements to induce savings maintenance cost through promoting specialties ranges.
- Resolves technical problems regarding product or equipment performance in order to protect the company against unfounded litigation.
- Consults and plans with ASM/KAM on implementation of Effective Technical Services for nominated TotalEnergies accounts, identifies and implements profit improvement opportunities with customers.
- Works with frontline sales colleagues to develop automotive customers and identifies customer needs through investigation analysis, communicates proactively with technical staff in target accounts to promote early adoption of TotalEnergies lubricants and programs.
- Carry out joint and solo visits to new and existing key customers providing technical proposals/assistance (lub-chart, technical service package...) to generate sales opportunities and secures product upgrade opportunities.
- Providing on field training of product application knowledge to ASM/KAM/DSRs/DLEs and reviews ASM/KAM/DSRs/DLEs customer interaction regularly to ensure quality of offering.
- Management of technical standards and materials:
- Establishment, translation and revision of technical standards materials (Technical data sheet, raw material specification...) and provide needed technical assistance on important commercial projects.
- Documents results of technical programs/recommendations to quantify savings and/or cost avoidance for Effective Technical Services customers and/or provide success stories.
- Others: Fulfill other tasks and/or assignments requested by the line managers whom the employee directly/indirectly reports to, and/or tasks requested by the Board of Management.
B. HSSE
- Participate in fire drills and be familiar with evacuation routes and assembly points.
- Ensure proper housekeeping by keeping walkways and emergency exits clear of obstructions.
- Report and document any workplace hazards, near-misses, or incidents to the appropriate personnel or HSE coordinator.
- Attend basic first aid training if requested by the Company.
- Safely store and use electrical equipment and promptly report any faulty or damaged devices.
- Stay informed about emergency contacts and procedures for medical or safety incidents within the office.
- Managers should consistently demonstrate safe behaviors and practices, setting a positive example for their team members to follow. This includes wearing appropriate personal protective equipment (PPE) and adhering to all safety protocols.
- Ensure that all team members receive adequate HSE training and have access to necessary resources, such as safety equipment and information on emergency procedures.
- Create an environment where employees feel comfortable reporting hazards, near-misses, and incidents without fear of reprisal. Act on these reports to improve workplace safety.
- Fulfill other tasks and/or assignments requested by the line managers whom the employee directly/indirectly reports to, and/or tasks requested by the Board of Management.
Candidate Profile
What is the required qualification level for the position?
- Bachelor's degree in Mechanical or Engineering (Automotive, Mechanical, or Chemical fields preferred) or related fields.
What are the technical skills required?
- In-depth knowledge of Automotive Lubricants (engine oil, gear oil, ATF, coolant, brake fluid).
- Ability to interpret OEM specifications (API, ACEA, ILSAC, JASO).
- Familiar with lubricant testing methods and standards (ASTM, ISO).
- Skilled in troubleshooting engine and gearbox lubrication issues. Proficient in technical presentations, product demonstrations, and field trials with customers or distributors.
- Experience with technical documentation, failure analysis, and oil sampling diagnostics.
- Knowledge of maintenance planning systems and equipment reliability improvement.
Does this position require a specific certification? If so, which one?
What are the soft skills required?
- Strong communication and presentation skills (for internal training and customer seminars).
- Analytical thinking and problem-solving mindset.
- Customer-oriented attitude with ability to translate technical issues into practical solutions.
- Team collaboration with sales and marketing teams.
- Leadership and coaching ability to support field engineers or distributors.
- Adaptability and readiness to travel frequently to customer sites.
Which specific knowledges are required for the position?
- Deep understanding of automotive engine technology, lubrication principles, and additive chemistry basics.
- Knowledge of market applications: passenger car, commercial vehicles, fleets, workshops.
- Familiarity with competitor products, OEM recommendations, and local market regulations.
- Understanding of B2B/B2C technical service programs (e.g., workshop audits, oil recommendation tools, training modules).
What language skills are required? (specify language and level)
- Fluency in both Vietnamese and English.
- Able to prepare technical reports, conduct bilingual presentations, and communicate with regional or global teams.
What is the required level of experience for the position?
- Minimum 5 years of hands‑on experience in automotive lubricant application, technical service, or maintenance of automotive equipment.
- Prior experience in multinational lubricant companies or automotive OEM/aftermarket preferred.
- Proven track record of solving field problems, conducting product trials, and delivering customer technical support.
- Strong understanding of equipment operations, lubrication systems, and technical programs.
Joining TotalEnergies means committing to the energy transition and helping provide energy that is more affordable, more available, and more sustainable for as many people as possible. You will grow within an international multi‑energy company where every talent matters. You will contribute to ambitious projects and deliver concrete solutions to today's energy challenges.
Throughout your career, you will benefit from a wide variety of assignments and tailored learning opportunities. You will fully develop your potential in an environment that fosters innovation and excellence. Join committed and collaborative teams where success is built together.
We place respect and employee well‑being at the heart of our performance. That is why TotalEnergies values diversity and promotes equal opportunities for all.
Yêu cầu kinh nghiệm
Bachelor's degree in mechanical or engineering; 5+ years hands‑on experience in automotive lubricant application or technical service; fluency in Vietnamese and English; knowledge of OEM specifications and lubricant testing; frequent travel to customer sites.