Mô tả công việc
We're looking for a technical manager who can see the whole picture across cloud, infrastructure, security and lead teams to run it well. This is not a deep‑specialist role. We need someone who understands enough of each domain to ask the right questions, spot risk early, make sound trade‑offs, and connect the work of specialists into one reliable, secure and cost‑efficient operation.
What you will do
Lead people across multiple disciplines
- Manage a cross‑functional team of specialists, and understand what motivates each discipline and how to get them working as one team, not in silos.
- Hire, coach, and retain talent, and build clear ownership so each domain has a strong lead.
- Build a culture of accountability, blameless learning, and calm execution under pressure.
Cloud operations and infrastructure
- Own the availability, performance, and scalability of cloud and on‑prem/hybrid infrastructure.
- Define and track SLAs/SLOs, uptime, incident response, and change management.
- Lead major incident management, including communication with stakeholders during and after outages.
- Oversee backup, disaster recovery, and business continuity planning, and make sure they're actually tested.
- Guide automation and DevOps practices (IaC, CI/CD) at a direction level, working through the team.
Security and compliance
- Partner with or lead security functions on cloud security posture, identity and access management, vulnerability management, and patching.
- Make sure security is built into operations from the start, not added after.
- Drive audit readiness and compliance (ISO 27001, SOC 2, SOX‑ITGC).
- Own risk registers and translate technical risk into business language for leadership.
Stakeholders, vendors, and governance
- Act as the single point of accountability for cloud and infrastructure operations with leadership.
- Manage vendors, managed service providers, licenses, and contracts.
- Set and maintain operational processes, policies, and documentation that scale.
- Balance competing priorities across security, cost, speed, and reliability, and make those trade‑offs transparent.
Yêu cầu kinh nghiệm
Requires 5–10 years of experience, including 3+ years managing technical teams, with expertise across cloud infrastructure, DevOps, security, operations, governance, and stakeholder management.