Mô tả công việc
About the Role
We are Cisco's Failure Analysis & Prevention team, responsible for ensuring high customer/product quality. The Technology and Quality organization delivers customer‑focused quality, reliability solutions and infrastructure for Cisco products. Your role will help unlock the full power of digitization and guide manufacturing partners to meet customer expectations.
Key Responsibilities
- Lead manufacturing execution excellence and customer experience through operational performance on delivery, quality, cost, and transformation.
- Manage lab operations, equipment maintenance, and field service/depot repair processes.
- Ensure EMS partner sites have an outstanding Quality Management System (QMS) deployed.
- Lead operational excellence metrics (ACT Yield, timely delivery, etc.) and be accountable for associated business results.
- Solve factory‑related quality issues involving failure analysis and its processes.
- Drive cycle‑time reduction, test optimizations, and quality improvement to meet and improve cost and lead time.
- Partner with cross‑functional organizations (Product Operations, Supplier Management, Planning, Fulfillment, Technology, and Quality) to drive business outcomes.
- Drive qualification of SMT lines for next‑gen PCBA technologies, BGA, edge bonding, large press‑fit connectors, and process characterizations.
- Build a strong organization with leadership bench strength and future capabilities.
- Focus on supply‑chain innovation through process, tools, and test reengineering and implementation.
- Act as the escalation point for critical issues, reporting risk assessments and ETA metrics to senior leadership.
Minimum Qualifications
- 10+ years of broad supply‑chain electronics technical operations experience in failure analysis, test development engineering, or manufacturing process experience.
- Bachelor’s degree in Electrical, Electronics, Industrial, or Mechanical Engineering or a related field.
- 5+ years of personnel management experience, leadership role in supply chain and team development.
- Strong knowledge and experience in failure analysis, functional test and/or PCBA SMT operations and factory management.
- Familiarity with complex electro‑mechanical systems, bench testing, fault isolation equipment, and debugging methodologies.
- Knowledge of NPI, RMA tracking, and supply‑chain alignment.
- Extensive project management knowledge with ability to influence all levels and build trust.
- Proficiency in English and Vietnamese; Chinese preferred.
- Must be on‑site everyday.
Preferred Qualifications
- Demonstrated statistical analysis knowledge.
- Ability to self‑motivate with a strong desire to learn and flexibility.
- Industry experience with semiconductor or manufacturing industry.
- Excellent communication, organization, presentation, and analytical skills.
- Experience working with cross‑functional teams in a challenging environment.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We innovate fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. Our worldwide network of doers and experts offers limitless opportunities to grow and build. We collaborate with empathy to make big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.