Mô tả công việc
How You'll Make an Impact
As a Technical Product Manager for Platform & Decisioning Systems, you'll architect the core of TrustVision – the API‑first platform that brings our products (eKYC, face auth, liveness, transaction monitoring, fraud/risk decisioning) under one console our clients' own teams operate. This is a builder's seat: you'll co‑own API and backend design with engineering – endpoints, auth, versioning, webhooks – and build the rules engine and case‑management layer fraud analysts run every day.
Your work compounds into clients' growth: faster integrations, less bespoke engineering, a platform they trust. You bring a risk‑first instinct – spotting fraud vectors and edge cases before they ship, baking guardrails and audit trails in from day one – and layer practical agentic‑AI automation on top, making TrustVision the gold standard for financial decisioning.
What You Will Do
- Platform Roadmap Ownership: Own the roadmap and execution for TrustVision Platform & Decisioning Systems across eKYC, Face Authentication, Behavioral Biometrics, and Vision Credit Scoring.
- Product Architecture: Define how TrustVision modules, APIs, workflows, rules, users, cases, dashboards, and decision outputs work together as one coherent platform.
- Client and Workflow Discovery: Work with banks, fintechs, sales, solution, implementation, engineering, data science, and customer‑facing teams to understand real client workflows, pain points, and product opportunities.
- API, Configuration, and Decisioning: Translate identity verification, authentication, fraud risk, transaction monitoring, and credit decisioning workflows into API behavior, configuration logic, rules, thresholds, reason codes, dashboards, and success metrics.
- Case Management and Operations: Design product capabilities for review queues, case statuses, investigation workflows, reviewer actions, escalation, notes, audit trails, and operational monitoring.
- AI Workflow Automation: Identify repetitive workflows across product, implementation, solution, sales, customer success, risk operations, and client onboarding, then design AI‑assisted automations to improve speed, quality, consistency, and scalability.
- Product Delivery: Own PRDs, workflow diagrams, acceptance criteria, prototypes, release plans, rollout plans, post‑launch analysis, and continuous improvement with cross‑functional teams.
- Platform Standardization: Reduce bespoke implementation, shorten time‑to‑launch, improve operational efficiency, and increase adoption across TrustVision products.
What We're Looking For
Must Have
- Product and Platform Track Record: 5–8+ years of product management experience, including at least 3 years building B2B SaaS platforms, customer‑facing enterprise portals, developer platforms, API products, workflow/rules tools, case management systems, or enterprise dashboards.
- Fintech and Risk Domain Exposure: At least 2 years of exposure to fraud risk, transaction monitoring, payment risk, identity risk, KYC/eKYC, AML, authentication, credit risk, or adjacent banking/fintech risk domains.
- Technical and Product Architecture Fluency: Technical background through a degree or equivalent practical experience in Computer Science, Engineering, Information Systems, Data, Mathematics, Statistics, or a related technical field; strong ability to define platform behavior across APIs, SDKs, webhooks, logs, environments, permissions, audit trails, integrations, data flows, rules, cases, dashboards, and decision outputs.
- AI Workflow and Prototyping Capability: Practical experience using AI tools to automate real workflows and prototype AI‑assisted or agentic solutions. Production engineering is not required, but hands‑on prototyping, human‑in‑the‑loop design, verification, privacy, and quality judgment are expected.
- Data‑Driven Ownership and Stakeholder Management: Ability to define success metrics, use data to improve product outcomes, and align Product, Engineering, Data Science, Sales, Solution, Customer Success, Compliance, and leadership stakeholders.
Preferred
- Deep Domain Expertise: Experience with eKYC, identity verification, face authentication, liveness detection, behavioral biometrics, fraud management, transaction monitoring, payment authentication, credit scoring, or risk decisioning.
- Advanced Platform Experience: Experience building developer portals, workflow builders, rules engines, case management tools, risk dashboards, API marketplaces, or decisioning platforms.
- AI Builder Experience: Experience building AI‑powered internal tools, copilots, agents, RAG/search assistants, AI‑assisted analytics, document automation, or workflow automations for product, implementation, operations, risk, compliance, developer, or customer‑facing workflows.
What We Offer
- Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
- Be part of a winning team with exponential growth regionally, experience recruiting world‑class talents
- Competitive compensation package, including 13th‑month salary and performance bonuses
- Comprehensive health care coverage for you and your dependents
- Generous leave policies, including annual leave, sick leave, and flexible work hours
- Convenient central district 1 office location, next to a future metro station
- On‑site lunch with multiple options, including vegetarian
- Grab for work allowance and fully equipped workstations
- Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
- Unlimited free coffee, tea, snacks, and fruit to keep you energized
- An opportunity to make a social impact by helping to democratize credit access in emerging markets