Mô tả công việc
Tóm tắt Việc làm
Are you passionate about solving complex technical problems and providing world‑class support to customers? We're seeking a dynamic Technical Support Engineer (TSE) to join our team! In this role, you will collaborate closely with our customers, distribution partners, and sales teams to provide technical guidance, product recommendations, and innovative solutions in line with market needs. If you're a hands‑on problem solver with a background in technical support, we want to hear from you!
Key Responsibilities:
- Assists the sales team in various segments (Electronics, Automotive, Industrial Trade & Converter, Home Appliance, Electrical System and Printing and Packaging solution) in presenting and supporting technical aspects of the selling process through customer consultations, application test management and solution recommendation including product Spec‑in activities.
- Actively adopts and leverages use of AI in enhancing technical supports and speed in responding and supporting the customers.
- To handle technical inquiry including quality issue related to tesa product and application.
- Provides training support to customers on product introduction/process solutions/ roll out and application knowledge.
- Provides training support to internal sales team on technical aspects‑adhesive tape, product introduction and application knowledge.
- Provides reports on activities on a focus projects update on a monthly basis as stipulated by management.
- Handling the projects assigned by Manager.
Skills and Knowledge:
- Bachelor's or Master’s degree in Chemistry, Mechanical or equivalent.
- Minimum 3‑5 years of experience in technical sales support and customer consultancy in industrial consumables and investment goods.
- Strong analytical and problem‑solving skills.
- Proficiency in English with excellent written and verbal communication skills.
- High‑quality technical support and strong customer relationship skills.
- Collaborative and inclusive team player.
- Ability to manage multiple tasks and adapt to changing priorities.
- Openness and integrity.
- Assertiveness and persuasiveness.
- Logical thinking and problem‑solving.
- Strong interpersonal and communication skills.
- Good time‑management skills and tolerance for multi‑tasking.
- Demonstrated openness and ability to use AI‑enabled and digital tools productively and responsibly in the workplace.
- Understanding of the need for human validation, data protection, confidentiality, and ethical use when applying AI in business activities.
Why You’ll Love Working With Us:
At tesa, we create adhesive solutions that improve the work, products and lives of our customers.
How we do it? At tesa, we dare to create! Therefore, we team up, we challenge ourselves and we set the pace. But we don’t just do that somehow. We act responsibly and always focus on our customers. Because only then we are able to achieve our goals and continuously improve our results.
We are an Equal Opportunity Employer and regard diversity as important for our long‑term success. We expressly reject all forms of direct and indirect discrimination. All qualified applicants will be equally considered for employment regardless of their national origin, background, personal preferences and beliefs.
By applying you consent for the use of your resume for future opportunities within tesa.
If you want to find out more about tesa please visit us on our corporate web‑page
www.tesa.com
and social media.- Innovative Environment: Be part of a forward‑thinking company that values creativity and innovation.
- Build your expertise: Enjoy learning opportunities for professional development and build your field expertise.
- Impactful Work: Make a significant impact in a rapidly growing market.
- Competitive Benefits: Receive a competitive salary and comprehensive benefits package.
Apply Now
We appreciate your interest in tesa tape. Please submit your CV to employment.SEA@tesa.com. If we wish to arrange a personal interview, we will contact you by mail or phone.
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Yêu cầu kinh nghiệm
Bachelor's or Master's in Chemistry, Mechanical or equivalent; 3-5 years technical sales support and customer consultancy experience; strong analytical and problem‑solving skills; proficiency in English; ability to use AI‑enabled tools.