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Job Summary
We are looking for a Touring Executive to play a key role in delivering smooth, memorable travel experiences for Discova customers. Working closely with guides, suppliers, drivers and internal teams, you will coordinate day-to-day tour operations, respond to changing requirements and help ensure every trip is delivered to Discova’s service standards.
About the Opportunity
As a Touring Executive, you will be at the heart of our daily operations, making sure tours and transfers run seamlessly from preparation through to completion. This is a great opportunity for someone who loves travel, thrives on structure and organisation, and enjoys solving problems in a fast-moving environment.
Your main responsibility is:
- Coordinate guide assignments, tour preparations, transfers and third-party services to ensure smooth daily operations.
- Reconfirm bookings and maintain accurate passenger, logistics, supplier and operational information in Tourplan.
- Work closely with Guides, Drivers, Suppliers, Reservation, Fleet, Product and Customer Experience teams to respond quickly to operational changes.
- Prepare tour documentation and conduct guide briefings and debriefings in line with Discova procedures and service standards.
- Provide on-the-ground support for customer issues and incidents, taking appropriate action to deliver a positive customer experience.
- Manage guide payments, cash advances and tour costing while supporting budget accuracy and trip profitability.
About You:
- Previous experience in tourism or a Destination Management Company (DMC) is an advantage.
- A degree in Tourism, Hospitality or a related field is an advantage.
- Fluent in the local language with intermediate to advanced written and spoken English.
- Proficient in Microsoft Office applications.
- Able to work a flexible rotating roster that may include early mornings, late nights and weekends.
- Willing to travel for business when required.
The Attributes:
- Customer-focused with a strong commitment to delivering high standards of service.
- Meticulous and organised, with excellent attention to detail and time-management skills.
- Resourceful problem-solver who can respond confidently to changing priorities and operational challenges.
- Comfortable working independently while collaborating effectively across teams.
- Calm and adaptable in a fast-paced environment.
- Aligned with Discova’s purpose and values, with a genuine passion for creating memorable travel experiences.
What You Will Enjoy
🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry
🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development
🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways
🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
💚 Sustainability: We're committed to protecting the environment essential to tourism's future
About Discova
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click:
https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
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