Job Description

OUR PURPOSE AND CULTURE

At New World Phu Quoc Resort, we create unforgettable guest experiences through genuine hospitality, personalized service, and authentic Vietnamese warmth. Located on the pristine shores of Khem Beach, we are committed to developing future hospitality professionals through hands‑on learning and meaningful career opportunities.

As a Front Office Trainee, you will be the face of the resort, creating positive first impressions and ensuring every guest enjoys a seamless and memorable stay.

THE TEAM

You will be part of the Front Office team, working alongside experienced hospitality professionals responsible for delivering exceptional service throughout the guest journey. From arrival to departure, the team plays a vital role in creating memorable guest experiences while maintaining the highest service standards.

YOUR ROLE

As a Front Office Trainee, you will support the daily operations of the Front Office department while developing essential skills in guest services, reservations, communication, and hotel operations. This internship provides valuable exposure to luxury hospitality standards and guest engagement.

HOW YOU’LL MAKE THE PLACE

You will:

Welcome guests with professionalism, warmth, and enthusiasm.
Assist with guest check‑in and check‑out procedures.
Support guest requests, inquiries, and concerns in a timely and courteous manner.
Provide information about resort facilities, dining options, recreational activities, and local attractions.
Handle telephone calls and direct inquiries to the appropriate departments.
Assist in maintaining accurate guest records and reservation information.
Learn and apply Front Office policies, procedures, and service standards.
Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure smooth guest experiences.
Support Concierge, Guest Relations, and Bell Service operations as required.
Ensure the Front Desk and lobby areas remain well‑presented and organized.
Learn and comply with cash handling, security, privacy, and safety procedures.
Participate actively in training sessions and development opportunities.

COULD THIS BE YOU

We're looking for someone who:

Is currently studying Hospitality Management, Tourism, Hotel Management, or a related field.
Has a passion for hospitality and creating memorable guest experiences.
Demonstrates a positive attitude and willingness to learn.
Possesses excellent communication and interpersonal skills.
Is confident interacting with guests from diverse backgrounds.
Has strong customer service orientation and problem‑solving skills.
Has basic computer literacy and familiarity with Microsoft Office applications.
Has good English communication skills; additional language skills are highly desirable.
Maintains a professional appearance and demeanor.
Is willing to work flexible shifts, including weekends and public holidays when required.

OUR BENEFITS

Round‑trip flight ticket to and from Phu Quoc (subject to internship conditions).
Accommodation provided by the resort.
Three meals per day at the associate cafeteria.
Monthly internship allowance.
Complimentary shuttle bus between accommodation and the resort.
Hands‑on learning experience in a luxury international resort environment.
Exposure to Front Office, Guest Relations, Concierge, and Reservations operations.
Coaching and mentorship from experienced hospitality professionals.
Opportunity to develop practical hospitality, communication, and guest service skills.
Learning and development opportunities through on‑the‑job training.
Other associate benefits in accordance with resort policy.

OUR COMMITMENT TO YOU

At New World Phu Quoc Resort, we believe in nurturing talent and creating opportunities for future hospitality leaders. We are committed to providing an inclusive, supportive, and engaging environment where trainees can gain valuable skills, build confidence, and develop a successful career in hospitality.

Trainee - Front Office - Phu Quoc Vietnam

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