Mô tả công việc
Job Summary
HSBC International Wealth and Premier Banking (IWPB) seeks a Verification Assistant to support credit application processes and ensure compliance.
Responsibilities
- Verify IWPB credit applications against approved RRPs.
- Check and verify applications, recommending approval or decline to Line Manager.
- Provide functional support to IWPB selling staff.
- Respond to credit‑related enquiries from sales staff, ensuring fast turnaround.
- Follow up on pending documents and chase missing items.
- Deliver high‑quality service to customers.
- Ensure service standards and SLA compliance.
- Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk.
- Remain compliant with audit and group requirements and internal guidelines.
- Ensure strict compliance with government banking regulations and implement audit points.
Requirements
- Bachelor’s Degree.
- Demonstrable ability to communicate clearly and professionally.
- Confidence handling inbound and outbound calls with professionalism.
- Strong time management and stakeholder management.
- Good command of English.
- High attention to detail.