Mô tả công việc
About the Role:
As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world‑class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.
What You’ll Do:
- Manage the general day‑to‑day running and administrative duties of all office equipment
- Interface with the landlord for provision of services in lease
- Assist in scheduling meetings and conferences
- Manage the internal planting and external‑landscaping suppliers
- Manage all aspects associated with the existing cleaning contractors and their services
- Waste Management, to include general building refuse, skips and recycling
- Management of all access control systems that will include visitor passes, employee passes, card reader access and all related contracts etc. Check‑in and check‑out of employees
- Manage day‑to‑day postal duties and be point of contact for any queries
- Manage all work orders created on Service Insight relating to the sites and delegate accordingly ensuring that the SLA is met
- Assist Facilities Manager to tender/negotiate/contracts with Service Suppliers
- Manage vendor relationships and train vendors on work order and billing procedures
- Basic accounting and bookkeeping for facility/admin invoices; code and allocate to responsible Cost Centres, check invoices. Raising PO, payment request in the system and follow up
- Assist in the preparation of operating and capital budgets
- Identify quality improvements in processes and procedures and implement where necessary
- Co‑ordinate and supervise preventive maintenance relating to the HAVC / ACMV installation, equipment and other related operating functions, such as housekeeping, landscape maintenance, security cameras, roller shutters, dock levelers, turn‑stiles, lifts, etc (if any)
What You’ll Need:
- At least 5‑year experience in relevant roles as Facilities/ Property/Admin
- Excellent accuracy and attention to detail
- Good oral and written communication skills – including the ability to write routine reports and correspondence, respond to common inquiries or complaints from clients, co‑workers, and/or supervisor, and effectively present information to an internal department and/or large groups of employees
- Good at English in verbal and writing
- A basic knowledge and understanding of finance are required
- Working knowledge of facilities maintenance and operations
- Strong computer skills to operate various technical computer systems. Proficiency in Microsoft Office software to include Word, Excel, PowerPoint, and the Internet
- Demonstrated ability in integrated logistical planning of facilities‑related projects. Skill in planning and coordination of complex assignments and projects across multiple organizational units
- Ability to organize workflow and coordinate activities within the office and other departments
- The ability to work under pressure and handle stressful situations
- Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages
- Excellent customer service skills are required as first point of contact for clients
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at
www.cbre.com
.Yêu cầu kinh nghiệm
5+ years facilities/property/admin experience; excellent English; strong computer skills with Microsoft Office; basic finance knowledge; ability to manage vendors, budgets, and facilities operations.